How can we help?
The quickest way to reach us is inside the app, and our replies show up there too.
Help & support in the app
- 1Open Menu › Help & support.
- 2Pick a topic and write your message. You can add up to 5 screenshots or videos.
- 3Your device and app version are added automatically. Replies appear under My requests.
Subscriptions and refunds
Premium is billed by the App Store or Google Play, so manage, cancel or ask for a refund there. On iPhone go to Settings › your name › Subscriptions. On Android go to Google Play › Profile › Payments & subscriptions.
Bought Premium but don't see it?
Check that you're signed in to the same MoneyRemind account. Then open Menu › Subscription and tap Restore purchases.
Not getting reminders?
Allow notifications for MoneyRemind in your phone's settings and check that the payment's reminder is on. Choose the day and hour in Menu › Reminders. Open the app now and then, because reminders are scheduled on your phone a limited time ahead.
Forgot your password?
On the sign-in screen tap Forgot password. We'll email you a link to set a new one. The link works for 1 hour.
Turning AI on or off
Open the Assistant, tap the settings icon at the top, then AI features.
Can't open the app?
For privacy requests or if you can't use the app, write to [email protected].